Refund Policy

Free trial

Every facility starts with a 14-day free trial with no payment, so you can try every feature before subscribing.

14-day money-back guarantee

In the Android app: if you are not satisfied, you can ask for a full refund within 14 days of your subscription's first payment, or within 14 days of a yearly renewal.

Monthly renewals are not refunded, but you can cancel at any time and you will not be charged for the next month.

Canceling

You can cancel your facility's plan at any time: on Android in Google Play subscriptions, on iPhone in your Apple account settings (the app takes you there from Account → My plan). Access stays until the end of the paid period, then the plan does not renew.

How to ask for a refund

Android app (Google Play): write to us through the support page (support@sportlyapp.space) with your email and the order number (GPA.…) from Google's receipt, and we issue the refund through Google Play. You can also ask Google directly within 48 hours of the payment at play.google.com. The money returns to the original payment method.

iPhone app (Apple): ask Apple for a refund at reportaproblem.apple.com, under Apple's policy.